Patient rights

Patient Rights:

  • Have a family member, chosen representative and/or your own physician notified promptly of admission to the hospital;
  • Receive treatment and medical services without discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, ability to pay or source of payment;
  • Identify and access a support person during your care. The support person may remain with you at all times except when his/her presence is medically or therapeutically contraindicated, or infringes on other people’s rights, or affects patient safety. In these circumstances, staff will explain the reason for the limitation;
  • Be treated with consideration, respect and recognition of your individuality, including the need for privacy in treatment;
  • Be informed of the names and functions of all physicians and other healthcare professionals who are providing direct care to you. These people shall identify themselves by introduction and/or by wearing a nametag;
  • Receive, as soon as possible, the services of a translator in interpreter to facilitate communication between you and the hospital’s health care personnel;
  • Participate in the development and implementation of your plan of care;
  • You or your representative ( as allowed by state law) has the right to make informed decisions regarding your care, including the right to reject care;
  • Be included in experimental research only when you give informed, written consent to such participation, or when a guardian provides such consent for you in the event that you are unable, in accordance with appropriate laws and regulations. You may refuse to participate in experimental research, including the investigations of new drugs and medical devices;
  • Your rights include being informed of your health status, being involved in care planning and treatment and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate;
  • Formulate advances directives and have hospital staff and practitioners who provide care in the hospital comply with these directives;
  • Be informed by the attending physician and other providers of healthcare services about any continuing healthcare requirements after your discharge from the hospital. You also have the right to receive assistance from the physician and appropriate hospital staff in arranging for required follow-up care after discharge;
  • Have your medical records, including all computerized medical information, kept confidential and secure; and to access information contained your medical records within a reasonable time frame;
  • Be free from restrains of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff;
  • Receive care in a safe setting, and be free from all forms of abuse and harassment;
  • Be informed in writing about the hospital’s policies and procedures for initiation, review and resolution of patient complaints, including the address and telephone number of where complaints may be filed with the department;
  • Be informed of your responsibility to comply with hospital rules, cooperate in treatment, provide a complete and accurate medical history, be respectful of other patients, staff and property, and provide required information regarding payment of charges;
  • Except in emergencies, you may be transferred to another facility only with a full explanation of the reason for transfer, provisions for continuing care and acceptance by receiving institution;
  • Examine and receiving and explanation of your hospital bill regardless of source payment, and receive upon request information relating to financial assistance available through the hospital.


Patient Responsibilities:

  • Provide information about presents complaints (including your level of pain), past illness, hospitalizations, medications and other matters relating to your health;
  • Follow the treatment plan recommended by the practitioner primarily responsible for your care and inform your physicians and other caregivers if you anticipate problems in following the prescribed treatment;
  • Account for the consequence of your actions if treatment is refused and the practitioner’s instruction are not followed;
  • Follow hospital rules and regulations affection patient care, conduct and safety;
  • Be considerate of others patient and hospital properly and personnel, and to assist in the control of noise, smoking and number of visitors;
  • Ensure that the healthcare institution has a copy of your written advance directives;
  • When able, maintain personal hygiene and grooming during your hospital stay;
  • Provide insurance information and work with the hospital to arrange for payment when needed;
  • Check personal items of value with the nursing staff at the time of admission or send them home with family members;
  • Timely pay all co-payments, deductibles and money due related to care received.

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